“Customer Service” Please respond to the following:
· From the case study and e-Activity, determine the key reasons why Southwest Airlines has such high customer satisfaction ratings in comparison with other airlines. Provide two (2) examples that illustrate instances of customer satisfaction to support your position.
· From the scenario, formulate at least two (2) strategies that a company in the midst of strategic change may use in order to provide continued motivation to its employees. Provide a rationale for your response.